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Promoting Vision. Improving Lives.

Customer Guarantees


Warranties and Guarantees

It is very important to us that you are 100% happy with our service and your purchase!

Therefore, we offer the following:

Breakage Cover

  • 2 year guarantee on the breaking, chipping, cracking or scratching of your frames and lenses!  One claim applicable. 

Here is how it works : (Breakage cover in 4 easy steps)

  • Buy your eyewear in our store
  • Get FREE Breakage Cover with your purchased eyewear
  • Break or damage eyewear and…
  • We will replace it for free! 

Satisfaction guarantee

  • If you are not satisfied with your glasses, come and see us within 30 days from day of collection.  We will exchange your lenses or do the necessary adjustments to make sure you are happy with your purchase.

Lifelong Customer Promise

  • Unlimited Free Cleanings & Adjustments to your glasses

Non-prescription Sunglasses Guarantee

  • 14 days.  Return in original condition with the original case and receipt.

Appointment / Enquiry

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(You Can Use This Form For Enquiries And Appointments. Please note: We will confirm your appointment telephonically or via e-mail.)