admin@ecoptom.co.za           (012) 548 0131
Promoting Vision. Improving Lives.

Customer Guarantees

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Warranties and Guarantees

It is very important to us that you are 100% happy with our service and your purchase!

Therefore, we offer the following:

Lifelong Customer Promise

  • Unlimited Free Cleanings & Adjustments to your glasses.

Satisfaction warranty

  • Transitions:  30 days – If you are not completely satisfied with your photochromic lenses, the lenses can be replaced with clear lenses in the same index, coatings and prescription into the same frame.
  • Multifocal/office lenses:  30 days – Should you not be completely satisfied with your multifocal or office lenses, the lenses can be converted to single vision or bifocal lenses at no extra cost, or can be upgraded to another type of multifocal or office design by only paying in the difference between the cost of the original lenses and the new lenses.
  • Prescription:  60 days – If you want us to test and re-evaluate all aspects of your new glasses, we will gladly assist.  We will do whatever it takes to make sure you are satisfied!

Frames

  • 1 year guarantee is given on manufacturing faults on our frames.

Spectacle lenses

  • Polycarbonate, trivex and airwear material lenses are guaranteed for 1 year on breakage of the lenses. Glass and plastic lenses are not guaranteed on any breakage.
  • Anti-reflex coating: Crizal, HVLL, HVP and SHV coatings have 2 years guarantee on cracking and peeling of the coating.
  • There is no guarantee on any scratching of lenses.

Breakage Cover

Here is how it works : (Breakage cover in 4 easy steps)

  • Buy your eyewear in our store
  • Get FREE Breakage Cover with your purchased eyewear
  • Break or damage eyewear and…
  • We will replace it for free! 

Appointment / Enquiry

For Appointments Select :

(You Can Use This Form For Enquiries And Appointments. Please note: We will confirm your appointment telephonically or via e-mail.)